Frequently Asked Questions
Everything you need to know about enhancing your outdoor living space.
What is the typical shipping timeline for large furniture items?
Most in-stock items, including our patio umbrellas and pergolas, ship within 3-5 business days. Delivery usually takes 7-14 days depending on your location and the size of the shipment.
What kind of warranty do you offer on your outdoor products?
We provide a comprehensive warranty ranging from 1 to 3 years depending on the specific product category, covering manufacturing defects in materials and workmanship.
Are PURPLE LEAF umbrellas wind-resistant?
Our umbrellas are designed with high-quality aluminum frames and double-top vents for stability. However, we recommend closing them during heavy winds or inclement weather to prevent damage.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in their original packaging and condition. Please note that customers are responsible for return shipping costs unless the item arrived damaged.
Do you provide assembly services for pergolas and gazebos?
We do not provide direct assembly services, but our products come with detailed manuals and video guides. We also recommend using professional assembly services like TaskRabbit or Handy for complex structures.
How do I maintain and clean the outdoor fabric?
Our high-quality polyester and Sunbrella fabrics are water-repellent. We recommend cleaning with mild soap, lukewarm water, and a soft brush, then allowing the fabric to air dry completely.